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Reset a forgotten password?

  • Updated

 

To reset a forgotten login password, follow these steps:

  1. Visit the LianLian Gobal login page and click Forgot your password?
  2. Enter the email address that you used to create your LianLian Global account and click Next. 
  3. Complete the captcha puzzle to receive a mobile verification code (Note: in order to pass, you must move the puzzle piece into the designated area in one motion within a certain amount of time. If you go too far to the right, or too slowly, it will fail and won't send a verification code to your mobile phone.) 
  4. You should then receive a text message to your mobile phone number with a 6-digit code. Enter this 6-digit code in the two factor authentication pop-up screen and click Confirm.
  5. Enter your new password in both the New login password field and the Confirm login password field. Click Save changes. 
  6. Return to the LianLian Global login page and log in with your new password. 

If you have any issues with resetting a forgotten password, please contact our customer support team.